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3M Cloud Library

How do I use the 3M Cloud Library?
To use the 3M Cloud Library you will need a library card and the 3M app downloaded to you MAC, PC, iPhone, iPad, Android Kindle Fire device. eBooks downloaded to your Mac or PC can be transferred to a Nook, Kobo, Literati or older Sony Reader.

 

What eReaders are compatible with the 3M Cloud Library?
At the present time, you can transfer books from your PC to the following eReaders: the original Nook, Nook Simple Touch, Nook Color version 1.41, Kobo, older Sony readers and the Literati Reader.

 

How long can I keep an eBook?
eBooks can be checked out for 14 days.

 

How many eBooks can I have out at one time?
You can checkout five (5) eBooks at one time.

 

Can I return an eBook early?
Yes. You can check an eBook in early using the iOS and Android apps. If you intend to read your eBook on an eReader using the Mac/PC app to transfer the title you CANNOT check the eBook in early using the PC app. The title will remain on your eReader device for the full lending period. After that it will become inaccessible and have to be manually deleted from your eReader.

 

How do holds work? Can I place holds on an eBook? How many holds can I have?
Holds work the same as with physical books, you are allowed to place 25 eBooks on hold.

 

How do I cancel a hold?
Go to the "My Books" page and click on "Show All." This will take you to a new page that will display a "Remove from Hold List" button next to each book on hold. Simply click on the button next to the hold you wish to delete.

 

Why doesn’t the library buy every best-selling title in eBook format?
Not all publishers will sell eBooks to libraries.

 

Why do I have to wait for an eBook? Aren’t these virtual?
Libraries have to purchase an eBook in the same way they purchase physical books. The publishers require us to abide by one copy/one user model just as we do with physical books. Unfortunately, we don’t have the funds to buy enough copies to fill every request immediately.

 

eBooks are less expensive than print books. Why doesn’t the library own more eBooks?
The price that we pay to the publishers for eBooks is higher than the price charged to consumers.

 

Is it possible to renew eBooks?
3M is currently working on a more elegant way to renew items within the 3M Cloud Library app. Until then you can simply check in a title then check it back out as long as there are no other patrons on hold for that title.

 

The 3M Cloud Library app is prompting me to update the software? Should I do this and why?
If the 3M Cloud Library mobile app or Mac/PC app is prompting you to update the software accept the update. 3M is making improvements to their software on a regular basis and will issue an update every month or so. To ensure that the software or app work properly, it will be necessary to update the software each time it prompts you to do so.



General Help

What is a Cloud Library?
It is a mobile technology that allows you to browse, checkout and read titles on your personal devices.

 

Do eBooks titles have unlimited availability?
No, eBook titles are still one copy to one user, similar to a physical book your library has purchased a certain number of titles and copies for you to checkout. For example if your library has one copy of The Hunger Games and it is already checked out you would have to place this item on your hold list to wait until it is available.

 

Do I need to create a account specifically for the Cloud Library?
No, the 3M Cloud Library will use your existing library account, there is no need to create a separate account.

 

How big is the Cloud Library collection? Does my library carry all of these titles?
Currently the 3M Cloud Library's offering has over 300 publishers and over 200,000 titles. Your library chooses the titles and content to offer.

 

How can I renew a book?
Right now, the 3M Cloud Library does not have a renewal functionality built in. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the check out process again.

 

Does the 3M Cloud Library offer audio books?
At this time the 3M Cloud Library is only offering eBooks that are in our collection.

 

Can I print pages from the eBooks or print my bookmarks?
No, at this time there is no option to print content from the eBooks.

 

Do I need my library card or do I have to memorize my barcode in order to access the Cloud Library?
No, you only need this information the very first time to log into the 3M Cloud Library app.

 

How to I browse and check out a book?
After you have logged into the 3M Cloud Library app, simply browse the collections using the Shelves, Categories or Search functions to find and click on a title. Then you can “Checkout” or “Add to Hold List” button to checkout or reserve a title. Once the title is available you can checkout and read the book within any of the applications.



iOS App

What is the 3M Cloud Library app for iOS?
The 3M Cloud Library application for the Apple iOS allows you to browse and check out eBooks right on your device. The application is self-contained, meaning you do not need any other device or Mac/PC to load books onto the iOS device. Simply browse, check-out books and start reading all right on your iOS device.

 

Is using the 3M Cloud Library app for iOS the only way to read eBooks from my library?
No you can download applications to read eBooks with the 3M Cloud Library app downloaded to your Mac, PC, Nook, Kindle Fire, Android devices and more. Please see the Get Started page.

 

How do I obtain the application for my iOS device?
The 3M Cloud Library app is free from the Apple App Store. You can search for “3M Cloud Library” and the application should come right up. You can also visit the Get Started page.

 

How do I find out what version of software that I am running?
Click on the (i) in the upper left corner of the screen while running the 3M Cloud Library app. Here you will find the “About” section which shows the current software version.

 

Does the application automatically self-update?
The App Store will alert you to any new version of the application as they become available. It is the best practice to use the newest version as it will often add new functionality or fix any known issues.

 

After selecting the state I do not see any libraries listed?
This could mean that you are not currently connected to the internet. The application pulls the latest list of libraries once the state is selected. Without an internet connection you will not see any libraries. The other possibility is that you have selected a state without any 3M Cloud Libraries at this time.

 

The iOS application crashes, what happened?
Try doing a complete power-off of the iOS device. If after performing complete shutdown of the iOS device and restart it doesn’t resolve the issue then the iOS application may have corrupted itself or some other issue may be at hand. You may want to try simply reinstalling the application to see if it resolves the issues.

 

The iOS application crashes, I have reinstalled the application but it still seems to crash?
It has been found that sometimes when running lots of software that the iOS device itself can get low on system resources. You may want to close some applications that are open but not needing to be run at the moment. In order to check this you can press the menu button at the bottom of the device twice quickly (like when you double-click on something). At the bottom will appear all the applications you have running in memory. To close some of them, simply press and hold on one of the icons along the bottom. After a moment they will start to shake and a red (-) sign appears in the upper left of the icon. Click the (-) on each application you want to close.

 

Why can’t I access the Cloud Library?
There are a few reasons why you cannot access the Cloud Library, should you encounter issues with accessing or logging on please contact your library to ensure your account is active and has no blocks on it.

 

I am getting “Login failed…check your network connection” messages when trying to login. What is going on?
The "Login failed, check network connection" message has been known to display as a default when the software isn't sure of the error. First make sure you can connect to the internet using Safari and trying an external web page like Google. If you are connected and can get around on the web then you can rest assured that the problem isn't a network connection issue. The most common causes for this error are issues with your library account. You should contact your library to ensure your account is active and has no blocks on it.

 

How do I select eBooks for checkout?
You can select books from any of the Shelves, Categories or Search screens. As an alternative, you may select eBooks from the Library Online Catalog, the Mac/PC application or Android devices you have the application installed onto. They will all sync up together.

 

What are the “Advanced search” options in the Search tab or “Filter” in the Categories tab?
These features allow you to search our collection of eBooks using the sort by filter. The advance filter has two options:

 

Show only books available to checkout. (If you keep the option off, you can select books that are checked out allowing you to place them on hold for when they become available.)

 

Include books not in my library. (This option will allow you to see all eBooks in the 3M Cloud Library system. Depending on the libraries setup you may be able to add to the wish list for when libraries are considering purchasing books, consider it a way to suggest your library purchase the books your desire.

 

How can I change the viewing options while reading a book?
You can tap the screen once while reading a book to bring up a menu at the top of the screen. Hitting the (*) button near the top middle will produce a menu to allow for Font Size, Margin Size, Night Mode, and locking of the orientation.

 

The font size isn’t big or small enough?
If the font size is not big or small enough, try tapping the A- or A+ button several times. When it is at the maximum it will gray out and no longer become active.

 

How can I check in a book early?
In the “My Books” tab, select “List View” in the upper left corner of the screen. Here you can do a “Check In” of your book early.

 

What happens when the eBook reaches it's due date?
The eBooks will automatiicaly check in and can no longer be read unless checked out again.. There are no late fees as a result.

 

How can I renew a book?
Right now there is no renewal functionality built in. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the check out process again.

 

My FAQ question was not answered here.
In the event you have questions that are not answered in this document please contact your local library.

 

iOS App

What is the 3M Cloud Library app for Android?
The 3M Cloud Library app for Android is an Android application designed for using the 3M Cloud Library on your Android devices.

 

What are the system requirements for the 3M Cloud Library Android App?
The operating system requirements are: Android Version 2.2.2 (Froyo) or Higher.

 

**Due to the many different hardware Android devices available, compatibility with the 3M Cloud Library app cannot be guaranteed. If you experience usage issues then please make sure your device is up-to-date with the latest versions of your device's firmware and Android OS Version.**

 

What does the 3M Cloud Library Android App do?
It installs on your Android device and allows you access to eBook collection at anytime, this includes:

 

Browse your local 3M Cloud Library collection of digital books anytime and anywhere *(provided they have an internet connection).

 

Check out a book or place a book on hold.

 

Download and read a digital book right on your Android device.

 

Check in a book or look at your reading history right from your device.

 

Check your message center or wish list.

 

What if I need to change my library?
You can do this by clearing out your app data. Go to Settings/Apps/All/3M Cloud Library/Clear Data.

 

How do I clear the cache?
You can clear your cache by going to Settings/Apps/All/3M Cloud Library/Clear Cache.

 

How do I un-install the 3M Cloud Library App?
You can un-install the app by going to Settings/Apps/All/3M Cloud Library/Uninstall.

 

What do I do if I receive an error while the 3M Cloud Library application is running?
Close the application and perform the clear cache function.

 

iOS App

What is the 3M Cloud Library app for Mac/PC?
The 3M Cloud Library Mac/PC application is an innovative way to browse, borrow and read popular eBooks from our eBook collection. You will need a valid library card to use the application. If you do not have access to a library card, please inquire at your local library as to how to get one. Your library credentials will give you access to the eBook titles available to you as a member of your local library.

 

How do I get the 3M Mac/PC App?
See our page Get Started and select either "Mac" or "PC to download the appropriate 3M Cloud Library app for your Operating System.

 

NOTE: You must be logged into your computer as an administrator to install the software.

 

What are the system requirements for the 3M Cloud Library app for PC?
Here are the system requirements: Supported Operating Systems: Windows 7, Windows Vista and Windows XP with SP3

 

Recommended hardware configuration: Dual Core CPU, 2 GB RAM, minimum 40 MB disk space needed for installation and an internet connection of at least 1.5 Mbps

 

How do I connect to my library?
Once you have installed the Mac/PC app, you will be asked for creditatials before you can access our eBook collection. See Get Started Step 2.

 

I cannot log into my library. What’s wrong?
First, make sure you have an internet connection. Second, make sure you have selected the correct library. Third, make sure you have entered your library card number correctly. If you have outstanding fines or fees on your account you cannot log in. Lastly, if you are still having problems, please contact your local library for additional support.

 

Can I transfer books I’ve checked out on the Mac/PC to my personal eReader?
Yes you can! Once you have checked out a book to your Mac/PC, you can transfer a copy to your eReader. To do this, connect your eReader to your Mac/PC using a USB cable. When you connect it and go to the My Books tab in the app, you will see a green button appear on each book you have checked out that says “Download to Device”. Click this green button to transfer a copy of the book to your e-reader. Supported eReaders: Nook (original), Nook Touch, Nook Color (must have Nook version 1.41), older Sony, and Kobo.

 

Note – It is important that the Mac/PC and the eReader have both been activated with the same encrypting account – either and Adobe ID account or a 3M Cloud ID account. If these are different you will see a message that these are different. Changing the account if you already have books on the device will prevent you from opening some of the books.

 

When I start the PC app I get the message “3MCloudLibrary.exe has stopped working. I have tried to uninstall and reinstall it but it still will not load. What can I do?
There is a folder you might want to delete after you do the uninstall. On Windows 7 is it C:\Users\userid\AppData\Roaming\3MCloudLibrary where userid is the Windows account you are logged in as. On Windows XP it is C:\Documents and Settings\userid\Application Data\3MCloudLibrary

 

This has some connection information and cached data that may be causing the issue.

 

Quick Info

eBook loan period: 14 days

eBooks allowed at once: 5

eBook holds allowed at once: 25

eBook requests held for: 3 days

 

 

Video

How to Install Video

Installing the 3M Cloud Library app and getting started

 

How to Browse, Borrow and Read

Browse, search and check-out e-books

 

How to Read

How to check-out an e-book and reading features

 

Transfer

Transfer e-books to your eReader